Zendesk AI vs Intercom Fin
A detailed side-by-side comparison to help you choose the right tool for your workflow.
| Feature | Zendesk AI Enterprise AI agents pre-trained on 18B+ support interactions | Intercom Fin AI customer service agent that resolves issues autonomously |
|---|---|---|
| Rating | 4.4(8967) | |
| Pricing | Paid Included with Suite plans from $55/agent/mo | Paid $0.99 per resolution |
| Category | Customer Support | Customer Support |
| Use Case | Customer Support | Customer Support |
| Has API | ||
| Mobile App | ||
| Open Source | ||
| SSO Support | ||
| Trains on Your Data | ||
| Team Size | — | — |
| Deployment | — | — |
| Time to Value | — | — |
| Best For | — | — |
| Verified |
Zendesk AI vs Intercom Fin: Which Should You Choose?
Based on community ratings, Zendesk AI (4.4/5 from 8967 reviews) has the edge over Intercom Fin (4.5/5 from 2345 reviews). That said, the difference is slim and both tools are well regarded.
Pricing: Both tools are paid options. Check the pricing tiers above to find the best value for your needs.
Bottom line: Both tools serve the Customer Support use case. Zendesk AI is the safer pick based on community data, but Intercom Fin may suit your workflow better.
Is Zendesk AI better than Intercom Fin?
Intercom Fin has a higher community rating (4.5 vs 4.4) based on 11312 total reviews on AIPowerStacks. However, "better" depends on your specific use case, budget, and team size.
Can I use Zendesk AI and Intercom Fin together?
While both tools serve similar purposes, many users run both during a trial period before committing. If budget allows, using both gives you redundancy and lets you pick the right tool for each task.
Which is cheaper, Zendesk AI or Intercom Fin?
Both tools have similar pricing models. Use our pricing comparison above to see exact tier-by-tier costs.