AI-powered customer support suite by Freshworks
Updated means this listing was last refreshed on May 3, 2026.
Freddy AI by Freshworks automates ticket routing, suggests responses, summarizes conversations, and resolves common issues. Integrated across Freshdesk support workflows.
Live chat and AI chatbot for small businesses
AI customer service agent that resolves issues autonomously
Enterprise AI agents pre-trained on 18B+ support interactions
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Free
2 agents, basic ticketing
Growth
Per agent, automations, SLA
Pro
Per agent, Freddy AI, CSAT surveys
Enterprise
Per agent, sandbox, audit log
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