Updated means this listing was last refreshed on May 3, 2026.
Freshdesk Freddy AI automates customer support workflows by routing tickets intelligently, suggesting expert responses, and resolving common issues without manual intervention. This AI customer support suite by Freshworks handles repetitive support work so your team focuses on complex problems requiring human judgment. Freddy AI routes incoming support tickets to the right agent or self-service resolution path based on issue type, urgency, and agent expertise. The system suggests responses to agent tickets, drawing from your knowledge base and previous successful resolutions—speeding response time while maintaining quality. Conversation summaries automatically capture key details, context, and resolution steps, eliminating the tedious documentation work that slows support teams. The system resolves common, repetitive issues independently—password resets, billing questions, order status inquiries, and other high-volume, low-complexity problems that clog support queues. This automation frees your team to handle nuanced customer issues that require empathy, judgment, and creative problem-solving. Freddy AI integrates directly into Freshdesk support workflows, meaning no separate tool switching or data juggling. Support managers, team leads, and customer success leaders deploy Freddy to reduce ticket volume and improve first-response times. The freemium model lets small teams experience AI-powered support immediately, while larger operations scale with paid features. Implement Freddy AI to reduce support costs, improve SLA compliance, and increase team satisfaction by eliminating repetitive ticket handling.
Live chat and AI chatbot for small businesses
AI customer service agent that resolves issues autonomously
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AI voice recorder that transcribes, summarizes, and organizes your spoken notes
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Free
2 agents, basic ticketing
Enterprise AI agents pre-trained on 18B+ support interactions
Growth
Per agent, automations, SLA
Pro
Per agent, Freddy AI, CSAT surveys
Enterprise
Per agent, sandbox, audit log
