Updated means this listing was last refreshed on May 3, 2026.
Resolve customer issues autonomously with Fin, an AI customer service agent from Intercom that handles complex support conversations end-to-end without human intervention. Fin analyzes your help center documentation and historical support data to understand your products, policies, and solutions, then responds to customer inquiries with human-quality answers that feel personal and informed. The AI agent manages multi-step conversations—gathering context, clarifying problems, and guiding customers toward resolution—reducing support ticket volume and improving response times. Support teams use Fin to handle routine inquiries automatically while escalating complex issues requiring human judgment. Fin learns from your support processes, improving its responses over time as it processes more customer conversations. The paid model reflects Fin's enterprise-grade infrastructure and integration with Intercom's broader customer communication platform. Fin frees support teams from repetitive ticket handling, letting human agents focus on high-value conversations that require empathy, negotiation, or creative problem-solving. Whether you're a startup handling customer inquiries or an established company struggling with support volume, Fin reduces response times, cuts support costs, and improves customer satisfaction by providing instant, accurate answers 24/7.
Live chat and AI chatbot for small businesses
Enterprise AI agents pre-trained on 18B+ support interactions
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Per Resolution
$0.99 per successful resolution
AI-powered customer support suite by Freshworks
Starter
Core features, single user
Essential
Per seat, shared inbox, basic bot
Pro
Advanced features, team access
Advanced
Per seat, automation, AI Copilot
Enterprise
Custom deployment, SLA, dedicated support
