Zendesk AI vs Ada
A detailed side-by-side comparison to help you choose the right tool for your workflow.
| Feature | Zendesk AI Enterprise AI agents pre-trained on 18B+ support interactions | Ada AI-first customer service automation platform |
|---|---|---|
| Rating | 4.4(8967) | |
| Pricing | Paid Included with Suite plans from $55/agent/mo | Paid Enterprise pricing |
| Category | Customer Support | Customer Support |
| Use Case | Customer Support | Customer Support |
| Has API | ||
| Mobile App | ||
| Open Source | ||
| SSO Support | ||
| Trains on Your Data | ||
| Team Size | — | — |
| Deployment | — | — |
| Time to Value | — | — |
| Best For | — | — |
| Verified |
Zendesk AI vs Ada: Which Should You Choose?
Based on community ratings, Zendesk AI (4.4/5 from 8967 reviews) has the edge over Ada (4.3/5 from 1567 reviews). That said, the difference is slim and both tools are well regarded.
Pricing: Both tools are paid options. Check the pricing tiers above to find the best value for your needs.
Bottom line: Both tools serve the Customer Support use case. Zendesk AI is the safer pick based on community data, but Ada may suit your workflow better.
Is Zendesk AI better than Ada?
Zendesk AI has a higher community rating (4.4 vs 4.3) based on 10534 total reviews on AIPowerStacks. However, "better" depends on your specific use case, budget, and team size.
Can I use Zendesk AI and Ada together?
While both tools serve similar purposes, many users run both during a trial period before committing. If budget allows, using both gives you redundancy and lets you pick the right tool for each task.
Which is cheaper, Zendesk AI or Ada?
Both tools have similar pricing models. Use our pricing comparison above to see exact tier-by-tier costs.